Frequently Asked Questions

General questions

Which Escape Rooms can I play at Epic Escape?

At Epic Escape Waalwijk you can play 'Illusion' since June 5, 2021, a 90-minute Escape Experience that is in the top 10 of the Benelux (from www.escapetalk.nl). Our first room, Outbreak, is currently closed. This room will reopen after the summer of 2022, but at a different location than in Waalwijk. Keep an eye on our website and social media for more information.

Why does Escape Experience 'Illusion' take 90 minutes?

Escape Experience 'Illusion' offers an unseen experience. With stunning special effects, a macabre storyline and special audio/video effects, 'Illusion' offers a total experience where a duration of 90 minutes is required.

Is there a minimum or maximum number of players per group?

At Epic Escape you can escape with different group sizes. For practical and safety reasons there is indeed a minimum and a maximum number of players possible. For the Escape Experience Illusion, groups between 3 and 6 players are welcome to play at the same time.

How many minutes in advance are we expected?

We ask our visitors to be present 10 minutes before the actual start time. After the reservation you will receive an automatic confirmation email with the time of the reservation.

Is parking available at Epic Escape?

Yes, there are parking spaces right in front of our door for all guests of Epic Escape. These are free for our visitors.

Is Epic Escape accessible by public transport?

Because the adventure of Epic Escape takes place in a deserted area, the location is not optimally located for public transport. We therefore recommend that you come to Epic Escape with your own transport. There are plenty of free parking spaces reserved for our guests for this. If you still want to come by public transport, take into account a walking time of 15 to 20 minutes from the Waalwijk Vredesplein bus station (near Theater De Leest)

Do I get my money back if I want to cancel my reservation?

Always a shame if you are no longer able to visit Epic Escape. It is possible to cancel the Escape Room free of charge by telephone up to 48 hours before the start of the reservation. If the cancellation is communicated by telephone up to 24 hours in advance, we will charge 50 percent of the total amount. If you cancel by telephone less than 24 hours in advance, the cancellation costs amount is the same as the full reservation amount. Any remaining amount from a online payment will be refunded to your bank account within 7 working days. To cancel, please contact us on telephone number 0031 416 534 151..

What if we're late?

Being late can happen. Unfortunately, that does affect our reservations for the rest of the day. So let us know as soon as possible if you think you will be late, so that we can see if there are options for a later start. If this is not the case, we will find a suitable solution together.

What can I bring into the escape rooms?

To keep the experience optimal and to ensure that the secret of Illusion remains indoors, we ask you to store any electronic belongings in a safe before you enter the Escape Experience. The locker key remains in the possession of someone from your group. You are also not allowed to bring your own food and drinks into the Escape Experience.

Are there special arrangements for people with disabilities and/or conditions?

At Epic Escape Waalwijk we want to guarantee everyone a fantastic time. We like to think along to provide everyone with the optimal experience. The entire game of Illusion uses special light and sound effects. There are also harmless water-based smoke effects. These effects may be experienced as intense by some visitors. Unfortunately, Illusion is not accessible to visitors who need to use a wheelchair the time of entry. If in doubt, please contact one of our employees via the contact page. Pregnant guests or guests with reduced mobility are requested to call first before making a reservation.

We want to organize a team building, what can Epic Escape do for us?

It is of course possible for groups to visit only our Escape Room, but Epic Escape Waalwijk also offers special packages for companies and other team activities. For example, it is possible to follow a coaching session at our location, to have a drink in Waalwijk Centre with our partners, or to combine the Escape Experience with lunch or dinner at a nearby location. Think of a sporty game of bowling on flashy LED bowling centre, a hilarious karaoke session or a musical game of glow golf! We are happy to inform you further about this. Please contact one of our employees via the contact page.

Can I eat or drink something at your place before or after?

At our location we have a small-scale reception room where our guests can have a drink before or after playing Illusion. We have cold cans of Coca Cola, Coca Cola Zero, Fanta, Lipton Ice Tea, Ice Tea Green, RedBull, Spa Blauw (still water) and Spa Rood (Sparkling). We can also provide our visitors with coffee, tea or cappuccino. We do not have a large café or other catering location, we recommend the pleasant centre of Waalwijk for that. It is not allowed to bring your own food or drinks to Epic Escape Waalwijk. Furthermore, it is not allowed to bring drinks inside Illusion during the game. Guests who have consumed (excessive) alcohol may be denied access to Illusion.

Escape Room Illusion

Is Escape Experience Illusion playable in English?

Yes, our room Illusion is playable in English. However, we would like to emphasize that all group members should have a good to excellent knowledge of the English language, so everyone should be able to read and understand all elements of the Escape Experience.

Why is Escape Room Illusion called an 'Escape Experience'?

Just like Outbreak, Illusion also contains much more than just puzzles that have to be solved in a room. Illusion, however, has a duration of 90 minutes, has a much deeper story, contains various video and audio parts and allows the visitor to relive the mystery. A total experience you don't want to miss! The name 'Escape Experience' therefore fully applies to Illusion.

This website says that Illusion is scary. What does this mean?

Escape Experience Illusion can be experienced as scary by some people. This is due to the building tension and the light and sound effects. This subtle tension remains throughout the entire game. However: there are no actors present that will scare you.

Why can we only play Illusion with a group of 3 to 6 players?

The surface of the room is most pleasant for groups of up to 6 players. The puzzles are also designed for groups of up to 6 players, so that is set as a maximum.

From what age is Illusion playable?

Due to the difficulty and the building tension, we recommend a minimum age of 16 years. Are there younger players in your company? In that case, at least one adult supervisor (from 18 years old) must accompany each maximum of two children. Note: Illusion has physical parts, so the children must also work independently and actively during the visit.

Is Escape Experience Illusion wheelchair accessible?

No, unfortunately it is not possible for players in a wheelchair to enter the room. People with walking difficulties may also encounter physical obstacles in Illusion. Are you a disabled person, but you don't need a wheelchair? Or are you in doubt about your reservation? Please first contact one of our employees via the contact form.

Escape Room Outbreak

Why can't I make a reservation for Escape Room Outbreak now?

Outbreak will no longer be opened at its current location in Waalwijk. Soon there will be more information about where and from when Outbreak will be playable again. Keep an eye on our social media and website for this.