Frequently Asked Questions

General questions

Is your second Escape Room already open?

Yes! Our Escape Experience Illusion has been ready to receive guests since June 5, 2021. Our first room, Outbreak, will remain closed during the first period while we offer Illusion to our guests. Outbreak will reopen at a later date.

Why is Escape Room 'Outbreak' 60 minutes and Escape Experience 'Illusion' 90 minutes?

Escape Room 'Outbreak' is the perfect room for larger groups, including families, who want to solve puzzles together in a challenging environment of a mysterious laboratory. The Outbreak experience and puzzles have been developed in such a way that this Escape Room can be played in 60 minutes.
Escape Experience 'Illusion' offers an unseen experience. With stunning special effects, a macabre storyline and special audio/video effects, 'Illusion' offers a total experience where a duration of 90 minutes is required.

Is there a minimum or maximum number of players per group?

At Epic Escape you can escape with different group sizes. For practical and safety reasons, there is indeed a minimum and a maximum number of players required. For Outbreak, when it is open again and if the corona measures apply, this is a minimum of 4 players and a maximum of 12 players per group. For Escape Experience Illusion, groups between 3 and 6 players are welcome to play at the same time. At the moment only our brand new Escape Experience Illusion is open.

How many minutes in advance are we expected?

We ask our visitors to be present 10 minutes before the actual start time. After the reservation you will receive an automatic confirmation email with the time of the reservation.

Is parking available at Epic Escape?

Yes, there are parking spaces right in front of our door for all guests of Epic Escape. These are free for our visitors.

Is Epic Escape accessible by public transport?

Because the stories of Epic Escape both take place in a deserted area, the location is not optimally located for public transport. We therefore recommend that you come to Epic Escape with your own transport. There are plenty of free parking spaces reserved for our guests for this. If you still want to come by public transport, take into account a walking time of 15 to 20 minutes from Waalwijk Vredesplein bus station (near Theater De Leest).

Do I get my money back if I want to cancel my reservation?

Always a shame if you are no longer able to visit Epic Escape. It is possible to cancel the Escape Room free of charge by telephone up to 48 hours before the start of the reservation. If the cancellation is communicated by telephone up to 24 hours in advance, we will charge 50 percent of the total amount. If you cancel by telephone less than 24 hours in advance, the cancellation costs amount is the same as the full reservation amount. Any remaining amount from a online payment will be refunded to your bank account within 7 working days. To cancel, please contact us on telephone number 0031 416 534 151..

What if we're late?

Being late can happen. Unfortunately, that does affect our reservations for the rest of the day. So let us know as soon as possible if you think you will be late, so that we can see if there are options for a later start. If this is not the case, we will find a suitable solution together.

What can I bring into the escape rooms?

To keep the experience optimal and to ensure that the secrets of Outbreak and Illusion remain indoors, we ask you to store any electronic belongings in a safe before you enter one of our Escape Rooms. The locker key remains in the possession of someone from your group. You are also not allowed to bring your own food and drinks into the Escape Room.

Are there special arrangements for people with disabilities and/or conditions?

At Epic Escape Waalwijk we want to give everyone a fantastic time. Special light and sound effects are used throughout the game in both Outbreak and Illusion. There are also harmless water-based smoke effects. These effects may be experienced as intense by some visitors. Unfortunately, Illusion is not accessible for visitors who use a wheelchair, but Outbreak is. If in doubt, please contact one of our employees via the contact page. Pregnant guests or guests with reduced mobility are requested to call us first before making a reservation, for both Outbreak and Illusion.

We want to organize a team building, what can Epic Escape do for us?

It is possible for multiple groups to visit on their own, but Epic Escape Waalwijk also offers special packages for companies and other teams. For example, it is possible to follow a coaching session at our location, have a drink in Waalwijk with one of our partners, or combine the Epic Escape Experience with lunch or dinner at a nearby location. We are happy to inform you further about this. Please contact one of our employees via the contact page.

Escape Room Illusion

Is Escape Experience Illusion playable in English?

We are sorry to inform you that our room Illusion is not playable in English yet. We hope to have this ready as soon as possible. If none of your group is able to translate Dutch to English, sadly, we recommend that you wait a little longer until we have finished all of the new programming work.

Why is Escape Room Illusion called an 'Escape Experience'?

Just like Outbreak, Illusion also contains much more than just puzzles that have to be solved in a room. Illusion, however, has a duration of 90 minutes, has a much deeper story, contains various video and audio parts and allows the visitor to relive the mystery. A total experience you don't want to miss! The name 'Escape Experience' therefore fully applies to Illusion.

Illusion is scarier than Outbreak. What does this mean?

Overall, Illusion will be considered scarier than Outbreak. This is due to the building tension and the light and sound effects. These can be experienced as scary by some players. This subtle tension remains throughout the full game. However: there are no actors present that will scare you.

Why can we only play Illusion with a group of 3 to 6 players?

The surface of the room is most pleasant for groups of up to 6 players. The puzzles are also designed for groups of up to 6 players, so that is set as a maximum.

From what age is Illusion playable?

Due to the difficulty level and the thrill, we recommend a minimum age of 14 years. Are there younger persons in your company? In that case, at least one adult supervisor (18 years or older) must accompany you.

Is Escape Experience Illusion wheelchair accessible?

No, unfortunately it is not possible for players in a wheelchair to enter the room. People with walking difficulties may also encounter physical obstacles in Illusion. Are you a disabled person, but you don't need a wheelchair? Or are you in doubt about your reservation? Please first contact one of our employees via the contact form.

Escape Room Outbreak

Why can't I make a reservation for Escape Room Outbreak now?

With the opening of Escape Experience Illusion, we want to focus completely on the quality and experience of this new room in the next period. Because of this we have decided to pause Escape Room Outbreak for a short period of time.

Is Outbreak a scary Escape Room, like a haunted house on Halloween?

No, despite the theme, Outbreak is not a scary Escape Room. There are no actors present in the room to startle you. However, there are mild light and sound effects that can be experienced as scary by some players.

Why can we only play Outbreak with a group of 4 to 12 people?

The surface of the room is currently most set for groups up to 12 players. The puzzles are also designed for larger groups of up to 12 players.

From what age can I come to play Escape Room Outbreak?

Due to the difficulty level, we recommend a minimum age of 14 years. However, the room is not scary, so in terms of experience the room is suitable for younger guests. Are there younger players in your group? In that case, we recommend that you bring at least one adult supervisor of at least 18 years old with you. In our other Escape Room, Illusion, this is an requirement, with Outbreak it is an advice.

Is Escape Room 'Outbreak' wheelchair accessible?

Yes, for players in a wheelchair it is possible to enter the room and play a large part of the puzzles. Unfortunately, Outbreak is not playable for groups where every player is in a wheelchair. Persons with walking difficulties can use two office chairs in the laboratory. Additional chairs can be added on request. Are you disabled, but you don't need a wheelchair? Please first contact one of our employees via the contact page.

Is there no answer among the frequently asked questions?

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